The Winchester Services Group

Consultants to Management for Information Technology

Assessing IT Strengths and Weaknesses
Developing an IT Strategy and Plan
Establishing the IT Project Office
Turning Around an Ineffective IT Function
Measuring and Managing IT Performance
Providing  Interim CIO  Services
Creating the CIO Dashboard
Establishing the IT Marketing Function
Ensuring Effective IT Governance
Deriving value from contracting and Outsourcing

Creating the CIO Dashboard



  The Need:
  Understanding your company’s investment in—and return on—information technology (IT) is key to enhancing business performance and focusing IT on the appropriate future course.
  What is needed to do this is the routine reporting of IT results in an easy-to-understand form available through a readily accessible venue—the CIO’s “dashboard” of performance measures.  To be effective, such a dashboard must be based on a solid foundation of Technology Objectives, Critical Success Factors (CSFs), and Key Performance Indicators (KPIs)
  The Objective:
  The objective of the CIO Dashboard Service Offering is to provide you with a means of ensuring that your investments in IT are delivering measurable business results. To achieve this goal, we work with you to accomplish the following major objectives:
    Ø Link business strategy and IT objectives through the Balanced IT Scorecard
    Ø Establish the IT value proposition
Ø Improve communication between consumers and providers of technology services
    Ø Enhance IT management capabilities and controls
Ø Ensure technology performance meets expectations and operates within acceptable parameters
    Ø Step 1 – Create the IT Balanced Scorecard  
      Business and IT Leaders work together to convert the business’ strategic direction into a series of initiatives, objectives, key performance indicators and target values for IT.  Results of this effort are summarized into a value proposition for IT.  
    Ø Step 2 – Analyze IT Processes  
      The IT Process Analysis constructs a model of the IT process.  The model is compared to generic, best-in-class models for consistency of flow, logic, interfaces, outputs and controls.  Each identified sub-process is further analyzed in order to identify measures of effectiveness and efficiency.  
    Ø Step 3 – Develop the IT Performance Measurement Program  
      In order to develop the IT Performance Measurement program, key performance indicators identified as a result of the creation of the IT Balanced Scorecard are combined with measures of process effectiveness and efficiency.  This candidate set of  performance indicators are then prioritized and arranged into a series of performance reports that measure and track the performance of IT.  Where possible, industry benchmarks are included on reports to ensure IT operates within generally accepted normative values.  Once stabilized, a data warehouse of performance metrics is established to collect performance metrics from IT feeder systems and automatically generate performance reports.  
    Ø Step 4 – Design the CIO Dashboard  
      The CIO Dashboard is a summary report generated either manually or automatically from the IT performance data warehouse.   The figure above is an example of an automatically generated Dashboard.  The Dashboard reports on the metrics most important to achieving the value proposition.  The CIO Dashboard is generated and distributed periodically or made available to IT customers over the client’s intranet.  
  The Winchester Group’s CIO Dashboard solution offers a business-driven approach to the management of IT. Through it, companies are able to understand the value of technology by quantitatively measuring the business results it produces.  This is achieved by defining and articulating business goals and translating those goals into a set of key metrics concerning the integration and delivery of technology.  
  The CIO Dashboard is about measuring and reporting on the use of technology.  To do this effectively and efficiently, a warehouse of performance indicators is established to house the metrics used in reporting.  The investment in this data warehouse of performance can provide several additional benefits:  
Ø Enhanced Outsourcing and Service Level Agreements – Many outsourcing or insourcing arrangements fail due to a lack of reliable, meaningful quantitative metrics on which to judge effectiveness.  Automated data capture and reporting using the performance measurement data warehouse can correct this deficiency  
Ø Individual Performance Reviews – To be effective, individual performance reviews must be based on measurable objectives that can be tracked.  The performance measurement data warehouse can supply this information  
Ø Other Process Area Performance Reporting – Performance measurement and reporting need not be confined to technology processes.  Financial, distribution, and human resources are examples of other processes that may benefit.  The CEO’s Dashboard is another candidate.  
Ø Automated Analysis and Reporting – The basis of future control program reviews can be based on information housed in the performance warehouse, thus enabling the real-time audits and reporting.  
Ø Benchmarking – Comparison of performance results with industry standards or other organizations can aid in establishing realistic performance targets and goals.  


  To see examples of this service in action, click on the buttons below to view Success Stories:
  Northwest County Government
  Southwestern Grocery Chain
  Major International Institutional Bank
  Major Financial Institution

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