The Winchester Services Group

Consultants to Management for Information Technology

 
 
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Success Story - Measuring Performance

   

 

  Client:  Major International Institutional Bank  
   
  Project:  IT Performance Measurement
   

 

 

  Situation:   
     
  One of the world's largest international banks decided it needed more information on how well its information systems organization was performing.  Management decided to install an IT Performance Measurement program.
   
  Approach
   
  We helped define technological goals for the organization and used these to select measures to be reported.  Metrics were categorized by IT process, and reports designed to present metrics in logical and compelling fashion.  When metrics did not exist, new data capture processes were designed and implemented.
   
  Results
   
  Over forty IT Performance Reports were reviewed by the IT Management Committee on a monthly basis.  Decisions made were implemented to improve performance of the IT organization and ensure goals were met.

 

To see details about the services provided in this engagement, click on the buttons below:
  Measuring and Managing IT Performance
  Creating the CIO Dashboard

 

 

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