The Winchester Services Group

Consultants to Management for Information Technology

 
 
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Success Story - Measuring Performance

 

 

 
  Client:  Large HMO
Project:  IT Performance Measurement
   

 

 

 

  Situation:   
     
  When the CEO of one of the country's largest Health Maintenance Organizations was told that spending on IT was forecast to rise by half a million dollars, he asked the CFO to provide evidence that the organization was deriving value from its technological expenditures.
   
  Approach
   
  We conducted an assessment of IT resource utilization, but also suggested installation of an IT Performance Measurement program for on-going tracking.  The program was installed and monthly performance review meetings were implemented.  Once stabilized, summary reports were shared with the CEO and staff.
   
  Results
   
  Management was so impressed with the results that the CEO directed that similar programs be implemented for Claims Processing and Human Resources, the latter serving to establish the basis for implementing performance-based compensation.

 

To see details about the services provided in this engagement, click on the button below:
  Measuring and Managing IT Performance

 

 

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