The Winchester Services Group

Consultants to Management for Information Technology

Assessing IT Strengths and Weaknesses
Developing an IT Strategy and Plan
Establishing the IT Project Office
Turning Around an Ineffective IT Function
Measuring and Managing IT Performance
Providing  Interim CIO  Services
Creating the CIO Dashboard
Establishing the IT Marketing Function
Ensuring Effective IT Governance
Deriving value from contracting and Outsourcing

Success Story - Turning Around a Troubled IT Function

                               - Interim CIO Services

                               - Deriving Value from Outsourcing


  Client:  Nonprofit Association
  Project:  Implement New Controls and Procedures


  A recent assessment of the IT function of this State Association of child-welfare agencies had identified a lack of effective controls and procedures.  We were asked to assist with the design and implementation of needed controls and procedures, including setting a new direction for IT.

On the day our work was to begin, we were notified that the incumbent CIO had resigned, and we were asked if our assigned managing partner would assume this position on an interim basis.

As the extent of IT issues facing the client came to be understood during the first few weeks of the engagement, the scope of the project expanded to include:

    Setting a new direction for IT
    Assuming interim responsibility for all aspects of IT, including:
        IT governance
        system design and maintenance
        network operations
        human resource management and counseling
    Design and implementation of new policies, procedures and controls
    Customer contact and communications
    Outsourcing of IT to a third-party contractor
  As a result of this year-long effort, a new direction for IT was identified by the IT Governance Council that resulted in the outsourcing of IT to a third party; counseling and outplacement of all IT staff; uninterrupted and improved stability, functionality and customer satisfaction with the existing IT software and service


To see details about the services provided in this engagement, click on the buttons below:
  Turning Around a Troubled IT Function
  Interim CIO Services
  Assessing IT Strengths and Weaknesses

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