The Winchester Services Group

Consultants to Management for Information Technology

 
 
HOME
ABOUT US
SERVICES
Assessing IT Strengths and Weaknesses
   
Developing an IT Strategy and Plan
   
Establishing the IT Project Office
   
Turning Around an Ineffective IT Function
   
Measuring and Managing IT Performance
   
Providing  Interim CIO  Services
Creating the CIO Dashboard
Establishing the IT Marketing Function
Ensuring Effective IT Governance
   
Deriving value from contracting and Outsourcing
 
SUCCESS STORIES
PUBLICATIONS                 
SPEAKING & TRAINING
CLIENT LIST
LINKS
CONTACT US

Success Story - Measuring Performance

 

 

   
Client:  Southwestern Grocery Chain  
Project:  IT Performance Measurement
   

 

 

  Situation:   
     
  We had assisted the new CIO of this major grocery chain to develop the business' first long-range IT strategy and plan.  In order to ensure that the plan did not become another ignored, expensive consulting report, the CIO next requested that we further assist him by putting in place a program to monitor and report on progress towards implementation of the plan.
   
  Approach
   
  A set of IT performance measures were defined and shared with senior management.  These measures were designed to report on the status and progress toward implementation of the IT plan.  As a result, senior management expressed an interest in having a more extensive standard set of technology measures presented to them.  A set of six key performance indicators of technology were identified, compared to performance objectives and reported to management in the form of an IT report card on performance.
   
  Results
   
  Implementation of an IT Strategy Performance Measurement Reporting Program provided the information desired by the CIO and senior management, and also identified management control gaps inhibiting accurate tracking, reporting and communication.  Missing programs were designed and implemented, including cost allocation, time capture and reporting of IT resources.

 

To see details about the services provided in this engagement, click on the buttons below:
  Measuring and Managing IT Performance
  Creating the CIO Dashboard

 

 

information@winchestergrp.com

Copyright 2002-2010 The Winchester Services Group.  All Rights Reserved

No part of this site may be reproduced electronically or in any form without written consent of the owner