The Winchester Services Group

Consultants to Management for Information Technology

Assessing IT Strengths and Weaknesses
Developing an IT Strategy and Plan
Establishing the IT Project Office
Turning Around an Ineffective IT Function
Measuring and Managing IT Performance
Providing  Interim CIO  Services
Creating the CIO Dashboard
Establishing the IT Marketing Function
Ensuring Effective IT Governance
Deriving value from contracting and Outsourcing

Principals and Associates



  Kenneth G. Rau
  Managing Partner

Mr. Rau, has over 20 years of experience as a consultant, practitioner and thought leader in the information technology field.  Areas of expertise include information technology planning and strategy, performance measurement, IT marketing, IT governance, organization design, and outsourcing.

He has conducted engagements in these areas for such noteworthy firms as: AT&T, Ashland Oil, Amgen Pharmaceuticals, Boeing, Bristol-Myers Squibb, Digital Equipment Corporation, Fujitsu, Kaiser Permanente, Pacific Gas & Electric and Solectron.

He has developed new technology product and service offerings in these areas for KPMG, Deloitte & Touch and Nolan, Norton & Co.  Most recently he was responsible for developing The CIO Dashboard service offering and methodology which combine such techniques as the balanced scorecard, IT modeling, performance management and the IT value proposition. 

Mr. Rau has served as a Director at KPMG Consulting and LLP, as Director of Consulting for Wang Laboratories, as a Senior Manager for the Strategic Systems Planning Practice of Deloitte & Touche, as a Senior Manager of Internal Systems Consulting for Digital Equipment Company, as Director with the Consulting firm of Nolan and Norton, and as Director of Information Systems at The Church & Dwight Company.  

Mr. Rau received an M.B.A. degree from the Harvard Graduate School of Business Administration and two B.S. degrees, one in chemistry and one in industrial administration from Iowa State University.

Pamela Rau
  Managing Partner

Ms. Rau has been a management consultant, researcher, and manager for over 25 years.  She has provided strategic and technical analyses and recommendations for firms and organizations including Pacific Bell, Security Pacific Bank, Kodak, U.S. Navy, and Digital Equipment Corporation, as well as overseas banks and telecommunications providers. 

Ms. Rau's experience includes managing the Information Systems function for a biotech firm and a manufacturer.  She also provides competitive intelligence information and analyses for senior management and product managers.

Ms. Rau holds an MBA from Boston University with concentrations in marketing and finance, and a B.A. from Michigan State University.



  Ron Raumer

Ronald J. Raumer is the founder of Raumer & Associates.  He has more than eighteen years of professional information technology experience serving established companies and startups in industry and government.  He has practiced and consulted in more than twenty countries throughout America, Europe, the Middle East and Asia. His areas of expertise are:

  • IT Strategic Planning and Organizational Development - assisting organizations in aligning their IT function with their business objectives. This includes setting future IT strategic direction and defining the technology architectures, processes, organization, staffing and initiatives necessary to implement the strategy.  
  • E-Business Strategic Planning and Architecture - assisting clients combine business strategy and Internet technologies to create innovative digital strategies and new business models. This includes designing the business and technology architectures and the organization necessary for implementation.
  • Technology Selection and Deployment - assisting companies in defining technology requirements, selecting software packages (e.g. ERP) including hardware, realigning business processes, and implementing the selected solution.
  • Change Management - assisting companies in improving the organizational performance and effectiveness of their IT function.  This includes performing an assessment of the IT function, redesigning organizational roles and responsibilities, re-engineering IT management processes, and developing IT guiding principles and technology standards.
  • Project Management - providing project management assistance to important projects, providing turnaround assistance to troubled projects, or serving as interim CIO.

Mr. Raumer has prior consulting experience with the Groundswell, The Gartner Group, KPMG and Deloitte & Touche in assisting clients across a wide variety of sectors to develop IT and e-business strategic plans and architectures. He has also served as CIO for a high-technology company in Silicon Valley and as software R&D director for one of the fastest growing software companies in America.

Mr. Raumer is an experienced instructor who has conducted technology seminars and workshops for client and consultant staffs.  He holds a Bachelors degree from San Francisco State University and an MBA from the University of San Francisco. 



  Alan K. Tope

Mr. Tope is a business process and project management specialist with significant experience helping numerous organizations solve complex problems via appropriate IT/IS applications.  He is a founder and CEO of two successful IT product and service companies and possesses excellent soft skills in managing people, projects and business relationships.

Representative projects include:

  • Served as Project Manager responsible for a feasibility study and ROI analysis of a proposed major overhaul of internal business processing systems for a leading IT services company.

  • Served as the first CIO of a $500M rapidly-growing, multi-company conglomerate, providing daily direction of all in-house IT staff for systems operations, software development and vendor relations; worked with senior management to establish functional priorities and performance expectations; established and executed strategy for hardware and operating system configuration and application software.

  • Managed and executed several projects in the areas of software evaluation, selection, acquisition, vendor negotiation and management and project implementation.

  • Acting as a senior member of a four-person consultant team charged with evaluating IT management and infrastructure of a prestigious international research firm.

Mr. Tope has served many clients, including Siemens PT&D, NC State University, Blue Cross Blue Shield of NC, NC Biotechnology Center and RTI International.

Mr. Tope holds an Associate of Sciences degree from Schoolcraft College in Michigan, a BS in Mathematics from the University of Michigan and an MBA in finance from the University of Toledo, Ohio.

Ed Galloway

Ed Galloway began his first consulting practice in 1992 after 20 plus years of Information Technology management experience.  Career highlights include leading a variety of organizations through IT-drive change at marquee technology companies such as Alcatel, Data General, Exide Electronics and Lord Corporation.

Ed's consulting practice centers on IT planning and leadership coaching.  In the past 6 years, a second practice has evolved which focuses on providing Financial Management consulting to nonprofit organizations. 

Ed is past president of North Carolina SIM International, has taught consulting best practices at the School of Engineering, North Carolina State University and is a past member of Who's Who Executive Club World-Wide.

Ed holds a Bachelor of Science degree from Villanova University and an MBA from the Rochester Institute of Technology.


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